***Effective July, 1, 2010***

(To protect the copyrights of our vendors' practice test(s) and to also reduce the abusive purchasing practices by an emerging select few buyers, we have modified our return /cancellation policies.)

Cancellation Policy

Absolutely No Cancellation or Refund for the following reasons:

• Did not meet the exam qualifications.
• Books arrived few days before or after the exam date.
• I ordered the Wrong Practice Workbook. (Please email us with all questions, before committing to a purchase.) (Absolutely No Exceptions)
• Changed your mind on taking the exam.

Only the following conditions will cancellation be granted:

• Item on backorder (means not available for 7 business days)
• 10 or more copies of the same exam title, within 7 business days of receiving it and less than 14 business days prior to exam.
• All orders placed between Friday 5pm EST and Monday 12pm EST. (Customer must email us at (sales@latepass.com ) and phone notification at (1-866-321-0494) for cancellation before 12pm on Monday of the same weekend item was purchased). (Absolutely No Exceptions)
• Orders placed between Monday12 pm through Friday 12am that have not been processed can be considered for cancellation. (Most items (95%) are processed within 3 hours of purchase.) (Absolutely No Exceptions)

Return Policy

All SALES ARE FINAL - Absolutely No Exceptions

No returns will be accepted or credits be applied

Shipping and Handling Policy

Processing Time (1 to 3 hours)

*Most items are shipped next business day and rarely others can take up to 3 business before ship.

FAQ 1: Why is it taking so long for me to receive my item?

MEDIA MAIL / UPS GROUND: ETA: up to 10 business days. 
PRIORITY: ETA: up to 7 business days.
EXPRESS MAIL: ETA: up to 3 business days 

Please allow handling and shipping time for your best estimate for delivery.

LatePass.Com (Online Store)
Phone: Toll-Free at 1-866-321-0494